Hi Leon,
As I wrote in my first post, my system is already running on HN0049.
That was my first attempt to get my problem under control.
Do you have any other suggestions
Thanks
Naigu
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Re: Visual Bios does not work on my NUC8i7HVK
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Re: Visual Bios does not work on my NUC8i7HVK
Hi Naigu,
The reason for my answer was that today I was not online for almost all day. I was seen this forum in my cellphone. As result off this I send my previous post to you instead to other thread. No I haven't any more suggestions. Wait for support from Intel engineer. May be they will have some better advise.
Leon
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Re: NUC7i5BNH Bios update failed, now cannot boot
Follow the following steps to create bootable USB with iflash utility:
1. Insert USB stick into USB slot.
2. Run Rufus.
3. In the Boot selection field select FreeDOS. in File system field select FAT32
4. Press START (confirm with OK) and wait till the process ends.
5. Copy to this USB files extracted from BNKBL357.86A.0069.BI.zip (BN0069.bio and IFLASH2.EXE). Your USB shall look like the attached image.
Now with minimum hardware configuration and with bootable USB inserted, power ON your NUC. Repeatedly press F10 button and if you don't see video, after 1 minute, press enter. If you see now prompt At the prompt, type
IFLASH2 /PF BN0069.BIO, and press Enter.
If you don't see any video, you may try to add this command to the autoexec.bat on this USB.
It is advisable to check if the USB bootable on other PC (legacy boot must be enabled).
Leon
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Re: Video/Audio in Browser start to "stutter"
Hello Quadraturkreis,
We just wanted to double check if you need further assistance?
I hope to hear from you soon.
Best Regards,
Diego S.
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Re: 3D functionality for NUC8I7BE
Shure!
Try this link on Youtube. Michael Jackson - This Is It - 3D Extras SBS 1080p Full HD - YouTube
It's an good example of 3D effect.
My setup is a LG 3D Screen, passive glasses and a NUC8I7HVK and it works very well.
BR/Björn
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Re: NUC8i7HVK BIOS 49: ACPI DMAR table broken
I just now applied the BIOS versions backwards: 37 is working, 40 stopped working.
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Re: NUC8i7HVK BIOS 49: ACPI DMAR table broken
Thank you for the information, I will forward up to the team to track this although 0037 was quite a while ago so there might be some delay to point to what changes were made to cause compatibility issues with the DMAR table.
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Re: NUC won´t wake up from standby
Hello Hansano,
Thank you for trying out the steps recommended.
Please let us know if disabling Deep S4/S5 in BIOS fixes this issue. If is not fixed, you can also try these steps:
1. Check the Windows* Advanced Power Settings.
Settings > System > Power & Sleep > Advanced Power settings > Change Plan settings > Change Advanced Power settings > Sleep.
2. Check if there is a firmware update for the displays.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: NUC6I5SYH WHEA_UNCORRECTABLE_ERROR
Hello cloudhuang76,
You already have several cases escalated for a warranty request.
Please reply to the email you received today so that we can route you to the correct contact center for your region and start the process.
Be sure to respond with the unit markings [ Identify Your Intel® NUC ] , your shipping address and call back number.
I will also send you a Private Message with the case number as confirmation.
Regards,
Pat S
Intel Customer Support Technician
Under Contract with Intel Corporation
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Re: Nuc wont allow to install OS to new hard drive
: We will do further research on this matter, as soon as I get any updates I will provide all the details on this thread.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: NUC6i5SYK won't turn on monitor anymore
Hello amigokin
Thank you for the information.
Allow me to share with you that for assistance your Intel® NUC you can refer to Other Products Support Community (https://communities.intel.com/community/tech/discontinued-products) o you could contact Intel® Customer support (https://www.intel.com/content/www/us/en/support/contact-support.html#@6) by phone or chat for available warranty options.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: Not enough space on the NUC for the OS to update!
Hello NucGluk,
If you still need any assistance, we will be glad to help you.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: Intel NUC 7CJYH ignoring UEFI setting WLAN and poweroff issues
Hello, MOWCJ. Thank you for joining the Intel Community.
Please try the following:
- Download the 0044 BIOS version in the following link: https://downloadcenter.intel.com/download/28106/BIOS-Update-JYGLKCPX-86A-?product=126135
- Complete a BIOS Recovery by the Security Jumper by following this guide: https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html
Furthermore, please share with us in which BIOS version that you used the issue is not present. Also, let us know what USB devices you have connected to the NUC.
Antony S.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: NUC7i7DNBE - CPU core Thermal Throttling temperature limit
Hello tom_rob,
I am glad to hear that you found the information provided helpful.
**So manufacturers can customize this CPU thermal throttling temperature in their systems?
Yes, this is correct. System manufacturers can customize it depending on the platform/product they will be developing.
Now, keep in mind that this information may not be available publicly in order to prevent system conflicts. However, you may need to contact the system manufacturer to get additional information about it.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: 3D functionality for NUC8I7BE
Hello Gunnar68
Thank you for the information, I am going to test the video on my end, I will be posting back when news becomes available.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: Black screen
Hello, ran_inc.
In this case, I am afraid that the unit is defective. If the Intel® NUC is still under its warranty period, we can help you to replace it.
Please get in touch with our Warranty Team; you can find our contact information below:
- Intel Customer Support Contact Information for US and Canada - https://www.intel.com/content/www/us/en/support/contact-support.html#@11
- Intel Customer Support Contact Information for Europe, Middle East and Africa - https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
- Intel Customer Support Contact Information for Asia-Pacific - https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
- Intel Customer Support Contact Information for Latin America - https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
- Chat -
http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat
In the case that the issue persists after the replacement, I suggest you to double check your TV firmware and discard any issue with the receiver.
Antony S.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: NUC7i7BNK not powered on after connecting with external power supply
Hello mjfoo21,
Thank you for your response.
In this case I was checking and I can see that it is not the original power adapter for the NUC. Please try connecting the original adapter to a different power outlet, that power supply is not tested by us so I cannot guarantee if it will work or not.
You can have a look at the tested peripherals for the NUC7I7BNH(K) and you can refer to it to find a compatible adapter if it is not working; however, it is important to first try the original one on different outlets, directly connected to the wall.
Tested peripherals
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Re: 3D functionality for NUC8I7BE
Provide you also with a link to Cyberlinks tool for checking if the PC meet the requirement for e.g. 3D Blu-ray:
BD & 3D Advisor Overview | CyberLink
BR/Bjorn
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NIC8i7HVK plantronics headset microphone.
I am having issues getting my Plantronics blackwire 520 headset microphone working. All intel nuc drivers/bios, and plantronics headset drivers are updated to the latest version. The headset connects and identifies just fine, but the microphone will not work. The audio comes through the headset fine, but input will not work with the microphone.
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Re: NUC7i7BNK not powered on after connecting with external power supply
Hello David,
Perhaps I was not being clear. I will restate what I am trying to do and what I have attempted:
- I have been using the original adapter for the NUC. It has no issue so far.
- My project requires me to use the computer in a portable manner, hence I am trying to power the NUC using an isolated power source (e.g. a battery). As I have understood that the NUC accepts DC power at 12 - 19V, I believe this is possible.
- To test the scenario, I am using a power supply source which provides DC voltage (I set it to 15V). I limited the current to 1.5A. I have found a power jack that fits into the NUC for power transmission from the power supply source. However, this does not work; the NUC does not turn on while the red LED at the power button remains on all the time the power is supplied.
- Hence, I reverted back to the ORIGINAL Intel adapter but the NUC does not switch on anymore. The red LED and the on-board yellow LED are still on whenever the power is supplied through the ORIGINAL adapter.
- Switching to a different wall outlets with the ORIGINAL adapter does not help.
I would like to know if the NUC is now dead or if it is recoverable and, also, if what I have attempted in Point 3 is okay if I want to power the NUC without using any wall outlets. Otherwise, what do you suggest if I want to run the NUC remotely with a battery or other isolated power source?
Hope it clarifies.
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