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NUC6CAYH LAN card disappered

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Hi,

I own a NUC6CAYH with last BIOS Version: 0048

Today I get aware that the Realtek LAN network card is disappered, only wifi works. I have Windows 10 with last updates.

I installed the last chipset driver and serial io too. I tried to installed the realtek driver but the wizard tells me Realtek car was not found.

I did shutdown, removed the power cable many times but the NIC does not appears. Replace also the network cable and plug it on another device that works.

 

On NUC6CAYH BIOS I get the MAC address is ff-ff-ff-ff-ff-ff.

rsz_dsc_02471.jpg

How can I fix this problem?

Thank you

A.


Re: HDMI Audio drops - any actual fix?

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Hello andyk_ and clegg1978,

I am writing to follow up on your inquiries. 

Please let us know if you need any further help. 

Wanner G. 

Re: звук Intel NUC NUC6i7KYK Kit Barebone

Re: звук Intel NUC NUC6i7KYK Kit Barebone

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the sound appeared, but the microphone does not work

Re: HDMI Audio drops - any actual fix?

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I have not seen this resolved -  there are some other threads going on with these problems as well in these forums.      Attached is the Support doc I generated.

 

I have tested driver versions,  HDMI cables, different resolutions and refresh rates (30hz vs 60hz @ 4K), etc...  Nothing has fixed this.

 

Another thread I am working on with this problem is here: Re: NUC7i5BNH Intermittent HDMI Audio Drop Issue

Re: HDMI Audio drops - any actual fix?

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Hello clegg1978,

Thank you for your response. 

The information provided on the other thread has been forwarded to the proper department for further research. We will continue providing the updates on the other thread. 

Wanner G. 

Re: After BIOS Update 0369 at NUC 5i3RYH there is only "intel NUC"

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Hello Lapro 

Thank you for your response.
 
With the devices connected directly to the NUC. Is the unit working properly?
 
Regards,
Leonardo C.
 

NUC7CJYH1 no bootable devices

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No matter what format or USB drive I cannot get one to boot.  I have used actual windows 10 media creator tool and it will not boot on the NUC.  I have tried Rufus also with no luck.  I partitioned and formatted the drive with GPT and it still won't boot from the flash drive . Unsure of what to do


Re: NUC6CAYH LAN card disappered

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Hello AFrntl,
Thank you for contacting us regarding the issue that you are experiencing in your LAN Card; I will do my best to help you.
Please go ahead and try a BIOS recovery through any of these methods:
https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html
You will find the latest Bios for your machine here:
https://downloadcenter.intel.com/download/27753/BIOS-Update-AYAPLCEL-86A-?product=95062
Please let us know the outcome, I hope to hear from you soon.
Best Regards,
Diego S.
 

Re: M.2 SSD randomly lost

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Hello moreje,

I understand that your system is only recognizing the drive at times, I apologize for any inconveniences this may be causing.

I would like to know if this system has an operating system already installed or not? 

Regarding this, I would also like to know if you have tried a different M.2 SSD or else, that same M.2 SSD on a different system. This is to check and see if the problem is the unit or the SSD, if you haven't and have the possibility, please do so.

Once done, let me know what happens.


Regards,
David V

Re: NUC7i5BNH internal video card doesn't work

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You can use an external graphics card via the USB-C/TBT port. This is the right way to be doing this (not through what is essentially a hack). Regardless, I am not interested in arguing this with you nor hearing any more of your snarky remarks or sarcasm, so don't waste your time responding. I am not monitoring this conversation any further.

...S

Re: NUC6CAYH LAN card disappered

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I did a recovery by the Power Button Menu steplist with last BIOS version. The procedure was successful.

However, I do not see any nic card on Windows: if I go to computer management and display the device list I did not see the realtek card or an unknown realtek device.

On BIOS the Onboard LAN MAC Address remains FF-FF-FF-FF-FF-FF

Re: NUC7i5BNH internal video card doesn't work

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Who are you? And where do you see "snarky remarks" (what does this mean?) or "sarcasm"? Maybe my english not so good, if you see it... It isn't my native language, please, accept my apologies

 

In my understanding, when you wrote "I am not interested in arguing" you told us you have no args to do it.

 

I'm sure, it is because you know: true is on my side.

Re: NUC7CJYH Linux/HDMI issues

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Hey, I was explaining the logic behind the decision, not expressing any opinion regarding Linux. If you want opinions, let's go for it...

 

First of all, I actually happen to like Linux. I spent part of my career doing development on Linux. My comment directed at Martin is specifically with regards to the utter disaster that is the world of portable software development.

 

Windows 10 is an absolute disaster as far as I am concerned. It seems that every release takes away features that I actually found helped my efficiency. So much time is wasted re-learning how to be (as) efficient using the latest version. There are three things that are killing Windows, (1) Microsoft's desire to make money through its app store, (2) Microsoft's desire to have the same O/S support phones and (3) Microsoft's arrogance and utter disregard for its customer's input (read: only we know what a good GUI should look like).

 

The major problem I see is that Linux is not the panacea that is going to keep Microsoft (more) honest. First of all, 90% of the people choosing Linux for their personal PC are doing so for no other reason than it is free (most have been scared away from Windows XP (the other free O/S of choice) by all the security issues). Secondly, there are simply too many distributions and few that are supported by an organization that is commercially viable (let alone successful). Because no one in the personal PC marketplace is willing to pay for these distributions, almost all lag well behind the hardware - sometimes by as much as 6 months! Intel has engineers working their butts off to get drivers for new hardware ready almost as quickly as for Windows, only to see the distributions taking months and months to actually incorporate them. Why is this? The folks that need to do the work to incorporate these drivers into the distributions are mostly volunteers and thus have to concentrate on their *real* jobs so that they can feed themselves.

 

Ok, let the "but"s fly...

...S

Re: NUC7i5BNH internal video card doesn't work

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Landgraph, enough of this.  You have been given an answer and you want to argue.  There are rule of conduct here.  Abide by the rules, or not.  The choice is yours.  Show some respect for those trying to help you.  And, enough of the sarcasm.

 

Doc


Re: Need help to buy a nuc

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Hello TwistedEndz

I was checking your case and would like to know if have reviewed the information provided.  
 
Regards,
Leonardo C.
 

Re: Skull Canyon refuses to boot with 2 M.2 drives

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Hello, popoxee.

I would like to know if you could generate the report previously requested and if you could perform the troubleshooting steps provided. In the case this was possible, please share with us the results.


Antony S.

Re: Linux ACPI errors after BIOS update

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Hello tomxland,

I understand that you have started to experience issues when updating the BIOS of the system. 

First, I would like to point out at the fact that Linux* is not a supported O.S on that NUC, you can refer to to the link below for a list of the different supported O.S: 

Supported Operating Systems for Intel ® NUC Products.

Now, since this problem occurred after doing a BIOS update it could be highly possible that there was a problem when the BIOS was updated, you can attempt to fix this by doing a BIOS recovery. You can follow the steps on the link below in order to do a BIOS recovery for the unit:

NUC BIOS recovery. 

Let us know the outcome please. 


I hope this helps.


Regards,
David V

HyperX Impact HX424S14IB2K2/16 on NUC7i5BNH

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I have a NUC7i5BNH on my way ffrom Amazon.

 

May I know if the 8Gx 2 HyperX Impact HX424S14IB2K2/16 will work?

 

I prefer DDR2400 for future upgrade.  DDR2133 is not readily available in HK anyway.

 

Thx.

Intel NUC8i7 warranty

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NUC8i7HVK is a overclockable device, so if I teardown the nuc and use liquid metal thermal paste(well applied) instead of the original paste, is the waranty sitll work?

 

And if I buy a nuc in America, can the warranty work in China?

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