Noticing the driver is 4542... those are very old drivers, and I was getting hangs until I got to 4590 (stable it seems).
Let us know if you're having issues with the new beta, I'm also interested.
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Re: NUC6i7KYH Freezing during World of Warcraft (Mouse still moves)
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Re: DN2820FYB remote power on/off from header pins
The layout of the front panel connector has remained the same throughout; the FY NUC is a *lot* older than the RY or SY NUCs. Here's the standard pinout:
1-3 HDD LED
2-4 PWR LED
5-7 Reset SW
6-8 PWR SW
9 GND
...S
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Re: DN2820FYB remote power on/off from header pins
N. Scott Pearson, thank you for sharing the information, I think this is the best recommendation.
cpx1, if the header is suppressed on the NUC we don't have information available.
Hope the information provided by Scott helps you.
Regards,
Juan Carlos
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Re: NUC6i7KYH Freezing during World of Warcraft (Mouse still moves)
Thanks Dr.Justice for noticing about the driver version 21.20.16.4542, yes that is correct this driver is old I suggest to update to the driver version 15.45.14.4590 or to the Beta driver.
Please let us know how it goes.
Ivan.
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Re: NUC6i3SYB wired keyboard and mouse not working in Windows 7 setup
In contradiction to some members in this forum I use and prefer to use Windows 10 rather than Windows 7. Yes, you shall use Windows 10 64 bit as this is 64 bit machine. I want point out again that if you want use Windows 7, you can add USB 3.0 driver to your Installation media, using Intel Windows 7 USB 3 Creator Utility (see link in my post #1 above). This is very easy if you follow the instruction in read me file. You need use Windows 7 image including SP1. You need also to have the product key.
Leon
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Re: Skull Canyon Display Port vs. Dell monitor: bad display sleep karma
D_Watson, thank you very much for that information.
I will add this to the investigation, I will keep you posted.
Regards,
Amy.
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Re: Treiber fehlt während der Windows Installation
Hello KlaWi,
Thank you for contacting the Intel community.
This issue occurs for one of the following reasons:
The installation DVD is removed during the setup process.
A low-quality DVD was used to create the installation DVD.
The speed at which the installation DVD was burned was too fast.
The DVD drive cannot read the media.
The ISO file is corrupted.
You can try burning the installation DVD at a slower speed or use Rufus to create a bootable USB for Windows®10, Rufus usually works fine.
You can also run the DVD on a different computer to determine whether the DVD works correctly.
You can try accessing the BIOS by pressing F2 when the system boots and once you are in the BIOS press F9 to set the BIOS to default settings and then see if the UEFI is checked and as well the legacy boot, then press F10 to save all changes.
When the system restarts press F10 when you get the prompts and select the DVD/USB where you have the Windows installation image and then follow the installation steps.
I hope this can help.
Best regards,
Ivan.
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Re: Needing help setup my NUC Kit NUC5i5RYK
Thank you for that information.
For testing purposes, is there any chance you can set the power settings to default, and check the results?
Since you are not able to access the BIOS, and at this stage we do not know the version installed, you could try with a BIOS recovery to the latest version. Find below the steps and the file;
BIOS 0362;
Download BIOS Update [RYBDWi35.86A]
BIOS Recovery Update Instructions for Intel® NUC;
http://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html
I one more thing, I would consider the User's Guide as "first read", but it also depends on what you are looking for.
Regards,
Amy.
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Re: Treiber fehlt während der Windows Installation
Hi,
I believe, that your DVD reader could be a problem. My advice is to create Installation media using USB 3.0 stick and Microsoft Media Creation Tool: Download Windows 10 . Download this tool and use it to create updated Windows 10 Home 64 bit installation media on you USB 3.0 stick. During installation, when asked, enter Product Key from you CD. Here you will find tutorial how to make clean Windows 10 installation: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html?filter[2]=Installation . Remember, during installation you have to chose right version of Windows (i.e. Windows 10 Home 64 bit), since your product key is for this version. During installation, skip on para. 12 in tutorial (Legacy Boot) and go to para. 13, since you need UEFI. The all process is not complicated and the tutorial is clear.
Once you finish with the installation you shall install NUC drivers downloaded from Intel site: Downloads for Intel® NUC Kit NUC6i5SYH . Install all drivers manually, sequence off installation is not important. Do not use Intel Driver Update Utility, as doesn't work good. You don't need to reboot NUC after each driver installed. Take into consideration that until network driver is installed you will not be connected to internet.
Good luck
Leon
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Re: NUC NUC6CAYH Mouse issue
Hello Roxtedy,
Thank you for contacting Intel Communities.
In this case, seems that the keyboard/mouse you are using is not fully compatible with Windows® 10, probably that's the reason why the keyboard/mouse work in the BIOS but not once you are in the OS. You may want to check the following information:
All-in-One Media Keyboard > Specifications Tab > Operating systems.
Tested Peripherals for Intel® NUC Kit NUC6CAYH/NUC6CAYS > Keyboards and mouse devices.
You can try updating the drivers (Wireless, Bluetooth and update the graphics (again)) and also the BIOS but the best recommendation is to get a fully compatible keyboard/mouse with the OS you are using.
All drivers/BIOS are available here.
Also, for testing purposes, you can use a wired keyboard & mouse to see if the problem persists.
Please let me know how it goes.
Regards,
Juan Carlos
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Re: INTEL NUCi7 3D MVC ISSUE
Hello :
Thank you very much for providing that information.
In order to try to fix this problem we can try a BIOS update to the latest version.
Instructions to do a BIOS update using the F7 method:
http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html
And this is the .BIO file needed to do the update to 0036:
https://downloadcenter.intel.com/download/26568/BIOS-Update-BNKBL357-86A-?product=95069
Which Windows version are you using?
The processor inside the NUC supports Intel® HD Graphics 620, on the following link you will be able to see the graphics drivers for that graphics controller, please install the latest version of the graphics drivers, you can choose the operating system in there:
https://communities.intel.com/thread/111792
Also, on the following link you will find a HDMI 2.0 firmware update, that will be a good option to try:
https://downloadcenter.intel.com/download/26609/NUCs-HDMI-2-0-Firmware-Update-Tool-for-Intel-NUC-Kit-NUC6CAY-and-NUC7i3BN
Please let me know the results of trying the steps above.
Any further questions, please let me know.
Regards
Alberto
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Re: NUC6I7KYK THUNDERBOLT PROBLEMS?
Hello Ivan
Thanks for your answer.
Thanks to your answer, install all the drivers and drivers, which you indicated to me.
I had to uninstall the thunderbolt driver, to follow the steps you indicated.
When I tried to run the updater I got a following error message:
Error: 0x208 SDK_SERVICE_NOT_FOUND Thunderblolt (TM)
Service doesn't exist
Then, as I could not do much. Tube you to install the driver again, before running the updater:
When running thunderbolt, with the peripherals connected I get the following:
It is visualized that the versions of controlodor appear as unknown, I think that this is a mistake....
When you try to update it with the Update utility, the following error still occurs:
Then dear Ivan.
I still have the same mistakes:
1. does not my driver work? Does not read my peripherals
2. Does not the update tool work?
3 How do I solve it?
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Re: INTEL NUCi7 3D MVC ISSUE
I did the Firmware update and still have the same issue, I have no issue with Audio playback in my AV Reciever is only happening with 3D MVC playback.
The issue is with the resolution setting inside the drivers not working with Intel Media SDK.
I also bought the AsRock Beebox Kaby Lake hardware with has dual HDMI ports, when I connect to HDMI 1.4 port everything but when I connect to HDMI 2.0 3D MVC playback doesn't seem to work same as on the NUC NUC7i3BNk
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Re: NUC6I5SYH Kernel Panic not syncing on Mint XFCE 17.3
Intel does indeed release Engineering Change Orders (ECOs). The problem is that the NUCs are all sold through retail channels (there are no direct customers) and thus it becomes the channel's responsibility to pass on these ECOs - and they do a ****-poor job of it (IMHO).
So, what are your options? Well, you should directly contact Intel Customer Support. They will happily replace your NUC while its warranty remains in effect. Here is contact information by geography:
Intel Customer Support Contact Information for US and Canada
Intel Customer Support Contact Information for Europe, Middle East and Africa
Intel Customer Support Contact Information for Asia-Pacific
Intel Customer Support Contact Information for Latin America
Hope this helps,
...S
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Re: NUC6I5SYH Kernel Panic not syncing on Mint XFCE 17.3
Hi N.Scott.Pearson,
Thanks a lot for your advice.
I am currently doing the final steps as instructed although i already know the answer for them. I now have a Windows 10 bootable USB installation media as per the instructions sent earlier by Juan.
What I will do next is:
1- Remove the upper RAM module and try to boot my system/boot from a live Mint XFCE for re-installation/try to install windows 10 , if any failed, then...
2- Remove the lower RAM module and install the one that I have removed in step 1 in the lower part then do the same test
I believe I already know the result because I was not convinced that my RAMs are faulty and what increased my suspision that the NUC was the faulty one is the above threads I have shared regarding my serial number and the old BIOS.
In addition to this, I have run the Memtest86+ again for over 24 hours as shown below and it was good as shown below.
Will keep you posted with the results.
Best Regards
Mohammad
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Re: Power down USB ports in sleep mode?
I disabled the USB ports as suggested but it didn't seem to make any difference. Outboard device is still powered up when in sleep mode. Please advise
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Re: Does Intel NUC support TXT
Hello ge0rgi,
Thank you for contacting the Intel community.
I understand Intel® Trusted Execution Technology (Intel® TXT) works in conjunction with server systems based on the Intel® Xeon® processors and software stack installed on top of the server systems.
You can check for more information here:
http://www.intel.com/content/www/us/en/architecture-and-technology/trusted-execution-technology/malware-reduction-general-technology.html
Unfortunately this technology has not been implemented on Intel® NUC.
Best regards,
Ivan.
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Re: Tried to clone NUC5PGYH to a Samsung 850 Pro 256 GB, clone failed and computer will not start.
I have tried to load a newly purchased Win10 over the cloned OS on the SSD without any success and tried loading the purchased Win10 onto the eMMC drive without any success. I will remove the cloned Win10 from the SSD this weekend and try a clean install as you suggested.
Are you an Intel rep? I am thinking ahead as to what I may need to do if the clean install does not work. Thanks for the interest.
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Re: NUC bios wont exit
It seems I've bricked my Nuc. Any suggestions over and above unplugging the battery to get a non-responsive Nuc running again. When I turn the power on the screen comes on with the Intel Nuc graphic in the center of the screen; it never goes any further. Normally the F2, F7 and F10 options appear in the bottom right and I can get into the bios.
I'll try holding the power button for a few seconds to see if the bios flash menu appears.
Ty
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Re: NUC NUC6CAYH Mouse issue
well, thank you for answering.
But as I said, the keyboard is working fine as long as I dont intall the latest graphic drivers. In another (Brix3150)PC with the Windows 10 is keyboard working fine. Even the another mouse and keyboard is working fine on another PC with Windows 10. Its not compability problem its drivers issue, the keyboard is not fully compatibile, but it means that all the shortcut on the keyboard are not supported, but the basic funkcionality is working fine....
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